Questions, Doll?
FAQ
The Boxes
What boxes do you offer?
Dollz After Dark Monthly Box — a monthly subscription at $69.99/month, personally curated around your Doll. Choose from Iconic Doll, The Doll of Seduction, The Doll of Allure, The Doll of His Dreams, or HBIC Doll.
The Main Character Box — $89.89.
The Unforgettable Box — $49.99.
What will be in my box?
Items shown are examples only. Every Luxe✦Dollz box is hand-picked and personally curated for each order, so box contents may vary based on availability.
Shipping, Billing & Cancelling
When will my Luxe✦Dollz box ship?
Luxe✦Dollz boxes are curated and packed monthly. Subscription boxes typically ship within 7–10 business days after your monthly billing date. Because each box is individually curated and prepared, processing times may vary slightly from month to month. Once your order ships, you will receive tracking information by email.
How long will delivery take?
After your box has shipped, standard delivery times generally depend on the carrier and destination. Tracking information will provide the most accurate delivery estimate.
When will I be charged?
Your subscription renews automatically each month on your original billing date unless you cancel before the next billing date.
Can I cancel my subscription?
Yes. You may cancel your subscription at any time before your next billing date to prevent future boxes and charges. A box that has already been processed or shipped cannot be cancelled or refunded.
How do I cancel?
Go to My Orders, sign in with the email you used at checkout, and choose “Manage or cancel subscription.” You can also use the “Manage or cancel your subscription” link on your order confirmation page.
Can I change my shipping address?
Please make sure your shipping address is correct before placing your order. If you need to update your address, contact Luxe✦Dollz as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
Refunds & Returns
Refund & Return Policy
Luxe✦Dollz subscription boxes are final sale and are not eligible for returns or refunds once an order has been processed or shipped. You may cancel your subscription at any time before your next billing date to prevent future charges and shipments. Cancelling after a box has been processed or shipped does not qualify that box for a refund.
Damaged, Defective, Missing, or Incorrect Items
If your box arrives with a damaged, defective, missing, or incorrect item, please contact Luxe✦Dollz within 7 days of delivery. Please include your order number, a description of the issue, and clear photographs when applicable. If the issue is confirmed, Luxe✦Dollz will provide store credit toward a future Luxe✦Dollz purchase. Store credit is not redeemable for cash.
Customer Preference
Because every Luxe✦Dollz box is intentionally curated as a themed experience, refunds or store credit will not be issued simply because a customer does not personally like an item included in their box.
Shipping Issues
If tracking shows a package as delivered but it cannot be located, customers should first check with household members, neighbors, and the shipping carrier. Luxe✦Dollz will make reasonable efforts to assist with confirmed shipping issues.
By purchasing a Luxe✦Dollz subscription box, you acknowledge and agree to this Refund & Return Policy.